Please keep in mind that, while we have global resources, our support agents are based in Melbourne, Australia, and will respond during AEDT (UTC+11) office hours.

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How to Recover your Lost Password

If you have lost your password, don't stress. At think Advanced we have provided a safe and easy way for you to recover your password. The steps we have put in place are designed to keep your identity safe and to keep your account details safe.

To learn how to change your password quickly and easily, please read our FAQ Guide by clicking on the button below:



If you are still having problems after following the guide, please submit a ticket so that our support team can assist you.

Please keep in mind that it is Think Advanced's policy that our support team will not change your password for you. We do not keep a human-readable version of your password, and our support team cannot see it, so we cannot send it to you. Any password sent to you is generated by the system, and only you have access to it via your email account.